Service from Productive is missing in Memtime

If a service is missing in Memtime, it’s usually because of the Tracking Type setting in Productive.

Step 1: Find the Tracking Type for the missing service

1. Open a project in Productive that includes the service you are looking for.

2. Go to the Budgets tab.

3. Click on the service type you want to check.

4. On the right side, click the Settings icon (⚙️) for that service.

5. Look for the Tracking Type setting.

   
   

Step 2: Adjust the Tracking Type if needed

There are 3 types of Tracking settings. Here's what they mean and how to fix them:

1. No restriction

This is the easiest setup. All services should appear in Memtime automatically.

To ensure your services are really configured this way, access one of them, as explained in the previous step of the article, and set its Tracking Type setting to No Restriction.

2. Restricted by Person

The service must be assigned to the user in Productive. If it’s not assigned, it won’t show in Memtime.

• What to do:
  1. Click on your Profile icon in Productive, and select Settings.
  2. Search for Service Type settings. 

  3. Add the missing user(s) to the service by clicking on the list of assigned users.

     

3. Restricted by Service Type

The user must be added to the list of users for that Service Type in Productive.
If not, the service won’t be shown in Memtime.

• What to do:

  1. Click on your Profile icon in Productive, and select Settings.
  2. Search for Service Type settings.  

  3. Make sure your user is listed there.

Still not working?

If the issue persists after adjusting these settings, try refreshing the Project Management tab once, or reach out at support@memtime.com for further assistance.