--- title: My iPhone Calls Are Not Visible in Memtime description: Learn how to troubleshoot iPhone calls not appearing in Memtime. Ensure macOS permissions, iCloud settings, and call syncing are correctly configured. --- [Skip to content](https://knowledgebase.memtime.com/en/my-iphone-calls-are-not-visible-in-memtime#main-content) - [English](https://knowledgebase.memtime.com/en/my-iphone-calls-are-not-visible-in-memtime) - [Deutsch](https://knowledgebase.memtime.com/de/meine-iphone-anrufe-werden-in-memtime-nicht-angezeigt) - [Español](https://knowledgebase.memtime.com/es/my-iphone-calls-are-not-visible-in-memtime) English Show submenu for translations ![memtime-light-2x.png.png\]](https://knowledgebase.memtime.com/hs-fs/hubfs/memtime-light-2x.png.png?height=40&name=memtime-light-2x.png.png) Open main navigation Close main navigation - - [English](https://knowledgebase.memtime.com/en/my-iphone-calls-are-not-visible-in-memtime) - [Deutsch](https://knowledgebase.memtime.com/de/meine-iphone-anrufe-werden-in-memtime-nicht-angezeigt) - [Español](https://knowledgebase.memtime.com/es/my-iphone-calls-are-not-visible-in-memtime) English Show submenu for translations - [Go to memtime.com](https://www.memtime.com/) [Go to memtime.com](https://www.memtime.com/) Hi 🦥 How can we help you? - There are no suggestions because the search field is empty. 1. [Memtime Knowledge Base](https://knowledgebase.memtime.com/en?hsLang=en) 2. [🛠️ Troubleshooting](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en) 3. [macOS](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#macos) # My iPhone Calls Are Not Visible in Memtime ## If your iPhone calls are not appearing in Memtime, please follow the steps below. Note that a **Premium Memtime subscription** is required to sync call history, and the connection process can **only** be configured on **macOS computers**. Additionally, you must be logged in with the **same iCloud account on both your Mac and iPhone**. ### Step 1: Make Sure macOS Privacy & Security Permissions Are Enabled If, after connecting the iPhone & Mac Call History integration, you see Full Disk Access denied in the integration settings, you need to enable it: 1. Go to **Connected Apps \> iPhone**, and click **Request Permission**. ![Captura de pantalla 2025-01-27 a las 12.49.14](https://knowledgebase.memtime.com/hs-fs/hubfs/Captura%20de%20pantalla%202025-01-27%20a%20las%2012.49.14.png?width=591&height=165&name=Captura%20de%20pantalla%202025-01-27%20a%20las%2012.49.14.png) 2. This will open **System Preferences**, directing you to **Full Disk Access**. 3. Scroll to the bottom of the window and click the **+** button to add Memtime. 4. Locate **Memtime** in your Applications list and add it. ![Screenshot 2024-12-04 at 10.33.51](https://knowledgebase.memtime.com/hs-fs/hubfs/Screenshot%202024-12-04%20at%2010.33.51.png?width=389&height=234&name=Screenshot%202024-12-04%20at%2010.33.51.png) 5. Once Memtime is added to the list of applications with Full Disk Access, **restart the Memtime app** (if not prompted automatically) to apply the changes. **![Captura de pantalla 2025-01-27 a las 12.46.20](https://knowledgebase.memtime.com/hs-fs/hubfs/Captura%20de%20pantalla%202025-01-27%20a%20las%2012.46.20.png?width=670&height=187&name=Captura%20de%20pantalla%202025-01-27%20a%20las%2012.46.20.png)** ### Step 2: Check Device Settings If calls still don’t appear, verify the following settings on both your iPhone and Mac: ### 1. Enable iCloud for Phone & FaceTime - **On iPhone:** `Settings > Your Name > iCloud > See All` → Make sure **Phone** & **FaceTime** are turned on. ![IMG\_5540](https://knowledgebase.memtime.com/hs-fs/hubfs/IMG_5540.jpg?width=249&height=379&name=IMG_5540.jpg) - **On Mac:** `Apple menu () > System Settings > Apple ID > iCloud > See All` → Make sure **FaceTime** is enabled. ![Screenshot 2025-09-26 at 12.55.21](https://knowledgebase.memtime.com/hs-fs/hubfs/Screenshot%202025-09-26%20at%2012.55.21.png?width=404&height=321&name=Screenshot%202025-09-26%20at%2012.55.21.png) ### 2. Allow Calls on Other Devices - **On iPhone:** `Settings > Phone > Calls on Other Devices` → Turn on **Allow Calls on Other Devices** and make sure your Mac is enabled in the list. ![IMG\_5541](https://knowledgebase.memtime.com/hs-fs/hubfs/IMG_5541.jpg?width=320&height=345&name=IMG_5541.jpg) - **On Mac:** Open **FaceTime \> Settings (or Preferences) \> General** → Check **Calls from iPhone**. ![Screenshot 2025-09-26 at 12.59.41](https://knowledgebase.memtime.com/hs-fs/hubfs/Screenshot%202025-09-26%20at%2012.59.41.png?width=431&height=78&name=Screenshot%202025-09-26%20at%2012.59.41.png) #### Once all these options are enabled, your iPhone calls should start importing to Memtime. If all settings are correct and calls still don’t appear, please reach out to **support@memtime.com** for assistance.   - [🚀 Getting started](https://knowledgebase.memtime.com/en/getting-started?hsLang=en) - [🧠 Memory Aid](https://knowledgebase.memtime.com/en/memory-aid?hsLang=en) - [📁 Memtime Projects](https://knowledgebase.memtime.com/en/memtime-projects?hsLang=en) - [⏳ Time entries](https://knowledgebase.memtime.com/en/time-entries?hsLang=en) - [👥 Customer Portal](https://knowledgebase.memtime.com/en/customer-portal?hsLang=en#main-content) - [Managing Users](https://knowledgebase.memtime.com/en/customer-portal?hsLang=en#managing-users) - [Purchasing Memtime](https://knowledgebase.memtime.com/en/customer-portal?hsLang=en#purchasing-memtime) - [Account Management](https://knowledgebase.memtime.com/en/customer-portal?hsLang=en#account-management) - [📉 Reports & Statistics](https://knowledgebase.memtime.com/en/reports-statistics?hsLang=en) - [🧩 Integrations](https://knowledgebase.memtime.com/en/integrations?hsLang=en#main-content) - [Calendar Integrations](https://knowledgebase.memtime.com/en/integrations?hsLang=en#calendar-integrations) - [DATEV Integration](https://knowledgebase.memtime.com/en/integrations?hsLang=en#datev-integration) - [Project Management](https://knowledgebase.memtime.com/en/integrations?hsLang=en#project-management) - [Telephone Integrations](https://knowledgebase.memtime.com/en/integrations?hsLang=en#telephone-integrations) - [🖥️ Guides for Admins](https://knowledgebase.memtime.com/en/%EF%B8%8F-guides-for-admins?hsLang=en) - [🛠️ Troubleshooting](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#main-content) - [Microsoft Windows](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#microsoft-windows) - [macOS](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#macos) - [Linux](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#linux) - [Integrations](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#integrations) [![Chill listening crop-3](https://knowledgebase.memtime.com/hs-fs/hubfs/memtime-light-2x.png.png?width=133&height=24&name=memtime-light-2x.png.png "Chill listening crop-3")](http://www.memtime.com) Knowledge Base Copyright © 2026, Memtime GmbH