--- title: I cannot save my reports to Dropbox description: Windows Security could be blocking Memtime from saving your reports to Dropbox --- [Skip to content](https://knowledgebase.memtime.com/en/i-cannot-save-my-reports-to-dropbox#main-content) - [English](https://knowledgebase.memtime.com/en/i-cannot-save-my-reports-to-dropbox) - [Deutsch](https://knowledgebase.memtime.com/de/ich-kann-meine-berichte-nicht-in-dropbox-speichern) - [Español](https://knowledgebase.memtime.com/es/i-cannot-save-my-reports-to-dropbox) English Show submenu for translations ![memtime-light-2x.png.png\]](https://knowledgebase.memtime.com/hs-fs/hubfs/memtime-light-2x.png.png?height=40&name=memtime-light-2x.png.png) Open main navigation Close main navigation - - [English](https://knowledgebase.memtime.com/en/i-cannot-save-my-reports-to-dropbox) - [Deutsch](https://knowledgebase.memtime.com/de/ich-kann-meine-berichte-nicht-in-dropbox-speichern) - [Español](https://knowledgebase.memtime.com/es/i-cannot-save-my-reports-to-dropbox) English Show submenu for translations - [Go to memtime.com](https://www.memtime.com/) [Go to memtime.com](https://www.memtime.com/) Hi 🦥 How can we help you? - There are no suggestions because the search field is empty. 1. 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[Microsoft Windows](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#microsoft-windows) # I cannot save my reports to Dropbox ## Windows Security could be blocking Memtime from saving your reports to Dropbox Occasionally, it might happen that when you try to save a report created in Memtime to a Dropbox folder, you receive a message like the following:    ![](https://knowledgebase.memtime.com/hs-fs/hubfs/image-png-Jul-24-2024-11-25-10-3381-AM.png?width=592&height=168&name=image-png-Jul-24-2024-11-25-10-3381-AM.png) This message is most likely caused by **Windows Security** not allowing access to Memtime.    To fix it, open your Windows Security \> Virus & threat protection application.  Once there, scroll down to find the “Ransomware Protection” section, and select the “Manage Ransomware Protection” option:    ![Screenshot 2024-07-23 at 11.03.29](https://knowledgebase.memtime.com/hs-fs/hubfs/Screenshot%202024-07-23%20at%2011.03.29.png?width=586&height=465&name=Screenshot%202024-07-23%20at%2011.03.29.png) If you have Controlled Folder Access enabled, as you can see in the following screenshot, you must allow Memtime. To do this, click on “Allow an app through Controlled Folder Access”:    ![Screenshot 2024-07-23 at 11.01.32](https://knowledgebase.memtime.com/hs-fs/hubfs/Screenshot%202024-07-23%20at%2011.01.32.png?width=688&height=524&name=Screenshot%202024-07-23%20at%2011.01.32.png)   You will then be prompted to add an allowed app. To do so, click the button, and select “Browse all apps”.  Among your other apps, you will also find Memtime, which you just need to select.    ![Screenshot 2024-07-23 at 11.01.42-1](https://knowledgebase.memtime.com/hs-fs/hubfs/Screenshot%202024-07-23%20at%2011.01.42-1.png?width=688&height=410&name=Screenshot%202024-07-23%20at%2011.01.42-1.png) Memtime will appear now as an allowed app, as you can see in the screenshot below:    ![Screenshot 2024-07-23 at 11.02.07](https://knowledgebase.memtime.com/hs-fs/hubfs/Screenshot%202024-07-23%20at%2011.02.07.png?width=688&height=381&name=Screenshot%202024-07-23%20at%2011.02.07.png) ### From now on, you will be able to save the reports created from Memtime in any folder located in Dropbox.  - [🚀 Getting started](https://knowledgebase.memtime.com/en/getting-started?hsLang=en) - [🧠 Memory Aid](https://knowledgebase.memtime.com/en/memory-aid?hsLang=en) - [📁 Memtime Projects](https://knowledgebase.memtime.com/en/memtime-projects?hsLang=en) - [⏳ Time entries](https://knowledgebase.memtime.com/en/time-entries?hsLang=en) - [👥 Customer Portal](https://knowledgebase.memtime.com/en/customer-portal?hsLang=en#main-content) - [Managing Users](https://knowledgebase.memtime.com/en/customer-portal?hsLang=en#managing-users) - [Purchasing Memtime](https://knowledgebase.memtime.com/en/customer-portal?hsLang=en#purchasing-memtime) - [Account Management](https://knowledgebase.memtime.com/en/customer-portal?hsLang=en#account-management) - [📉 Reports & Statistics](https://knowledgebase.memtime.com/en/reports-statistics?hsLang=en) - [🧩 Integrations](https://knowledgebase.memtime.com/en/integrations?hsLang=en#main-content) - [Calendar Integrations](https://knowledgebase.memtime.com/en/integrations?hsLang=en#calendar-integrations) - [DATEV Integration](https://knowledgebase.memtime.com/en/integrations?hsLang=en#datev-integration) - [Project Management](https://knowledgebase.memtime.com/en/integrations?hsLang=en#project-management) - [Telephone Integrations](https://knowledgebase.memtime.com/en/integrations?hsLang=en#telephone-integrations) - [🖥️ Guides for Admins](https://knowledgebase.memtime.com/en/%EF%B8%8F-guides-for-admins?hsLang=en) - [🛠️ Troubleshooting](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#main-content) - [Microsoft Windows](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#microsoft-windows) - [macOS](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#macos) - [Linux](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#linux) - [Integrations](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#integrations) [![Chill listening crop-3](https://knowledgebase.memtime.com/hs-fs/hubfs/memtime-light-2x.png.png?width=133&height=24&name=memtime-light-2x.png.png "Chill listening crop-3")](http://www.memtime.com) Knowledge Base Copyright © 2026, Memtime GmbH