If you're having trouble authenticating with Moco in Memtime, you can follow this article.
Why Do I Need to Authenticate?
If you're starting with Moco in Memtime or have already authenticated but still see the authentication prompt with no imported data, the API key in Moco might not be activated yet.
Step 1: Activate the API Key
Administrator Rights Required: Only an administrator of the Moco account can activate the API key. This option will not be visible to users without administrator rights.
Steps for the Administrator to Activate the API Key
- Open Moco and click on the settings icon in the top right corner.
- In the menu on the left, select Extensions.
- Click on the API & Webhooks tab.
The administrator will see an option to activate the API key.
Once the administrator has activated the API key, you should be able to use it to authenticate successfully with Moco in Memtime, and have all entities will be imported correctly.
Step 2: How to find your API Key
1. In the user profile, at the top right, click on the Profile section.
2. Then, click on the section Integrations.
3. Copy and paste the Personal API Key into the necessary field.
If you need further assistance with the whole process, you can also refer to the steps in this article.