---
title: "Memtime and Antivirus Tools: How to Ensure Smooth Activity Tracking"
description: Memtime automatically tracks your activities and stores them locally on your device. However, some antivirus tools may mistakenly flag this feature, which can block the app.
---

[Skip to content](https://knowledgebase.memtime.com/en/how-to-whitelist-memtime-in-my-antivirus-tool#main-content)

- [English](https://knowledgebase.memtime.com/en/how-to-whitelist-memtime-in-my-antivirus-tool)
- [Deutsch](https://knowledgebase.memtime.com/de/memtime-und-antiviren-tools)
- [Español](https://knowledgebase.memtime.com/es/memtime-y-antivirus-cómo-garantizar-un-seguimiento-fluido-de-tus-actividades)

English

Show submenu for translations

![memtime-light-2x.png.png\]](https://knowledgebase.memtime.com/hs-fs/hubfs/memtime-light-2x.png.png?height=40&name=memtime-light-2x.png.png)

Open main navigation

Close main navigation

- - [English](https://knowledgebase.memtime.com/en/how-to-whitelist-memtime-in-my-antivirus-tool)
    - [Deutsch](https://knowledgebase.memtime.com/de/memtime-und-antiviren-tools)
    - [Español](https://knowledgebase.memtime.com/es/memtime-y-antivirus-cómo-garantizar-un-seguimiento-fluido-de-tus-actividades)

  English
  
  Show submenu for translations
- [Go to memtime.com](https://www.memtime.com/)

[Go to memtime.com](https://www.memtime.com/)

 Hi 🦥 How can we help you?

- There are no suggestions because the search field is empty.

1. [Memtime Knowledge Base](https://knowledgebase.memtime.com/en?hsLang=en)
2. [🛠️ Troubleshooting](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en)
3. [Microsoft Windows](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#microsoft-windows)

# Memtime and Antivirus Tools: How to Ensure Smooth Activity Tracking

## Memtime automatically tracks your activities and stores them locally on your device. However, some antivirus tools may mistakenly flag this feature, which can block the app.

### Why Memtime Might Be Blocked

If Memtime has been working with your antivirus tool, but tracking suddenly stops, this could still be caused by the antivirus if Memtime was not whitelisted. Sometimes, an update or change in the antivirus software, not in Memtime, can cause it to flag the app differently.

### How to Whitelist Memtime with Your Antivirus Tool

If you are using an external antivirus tool on Windows, there are usually two ways to whitelist Memtime:

### 1. Whitelisting the Memtime App

If your antivirus tool allows you to whitelist entire applications or programs, you will need to add the Memtime program to your antivirus exclusion list.

This file is called ***memtime***, and it's an application file.

Add this path to your antivirus exclusion list:

```
C:\Users\Username\AppData\Local\Programs\memtime
```

![](https://knowledgebase.memtime.com/hs-fs/hubfs/image-png-Sep-09-2026-03-22-30-2464-PM.png?width=670&height=255&name=image-png-Sep-09-2026-03-22-30-2464-PM.png)

After doing this, Memtime should be allowed to track your activities again once you restart your device, if the tracking core was previously blocked by your antivirus.

 

### 2. Whitelisting the Tracking Core

If your Memtime app has stopped tracking activities and your antivirus tool allows whitelisting specific files, you need to whitelist the tracking core of Memtime in your antivirus.

This file is called ***memtime-core***, and it's an application file.

To this, add the following path to your antivirus exclusion list (you might have to open each folder one by one in order to add it to your antivirus):

```
C:\Users\Username\AppData\Local\memtime\user\core
```

![](https://knowledgebase.memtime.com/hs-fs/hubfs/image-png-Sep-09-2026-03-20-02-0278-PM.png?width=670&height=395&name=image-png-Sep-09-2026-03-20-02-0278-PM.png)

After doing this, Memtime should be allowed to track your activities again once you restart your device, if the tracking core was previously blocked by your antivirus.

### Final Steps (mandatory)

After making any of these changes, **restart your device to ensure they are applied**. Then, check if Memtime can now track your activities as expected.

### Support

Need help with the article or have any questions? Reach out to us anytime at:

🔗 [support@memtime.com](mailto:support@memtime.com)

- [🚀 Getting started](https://knowledgebase.memtime.com/en/getting-started?hsLang=en)
- [🧠 Memory Aid](https://knowledgebase.memtime.com/en/memory-aid?hsLang=en)
- [📁 Memtime Projects](https://knowledgebase.memtime.com/en/memtime-projects?hsLang=en)
- [⏳ Time entries](https://knowledgebase.memtime.com/en/time-entries?hsLang=en)
- [👥 Customer Portal](https://knowledgebase.memtime.com/en/customer-portal?hsLang=en#main-content)

    - [Managing Users](https://knowledgebase.memtime.com/en/customer-portal?hsLang=en#managing-users)
    - [Purchasing Memtime](https://knowledgebase.memtime.com/en/customer-portal?hsLang=en#purchasing-memtime)
    - [Account Management](https://knowledgebase.memtime.com/en/customer-portal?hsLang=en#account-management)
- [📉 Reports & Statistics](https://knowledgebase.memtime.com/en/reports-statistics?hsLang=en)
- [🧩 Integrations](https://knowledgebase.memtime.com/en/integrations?hsLang=en#main-content)

    - [Calendar Integrations](https://knowledgebase.memtime.com/en/integrations?hsLang=en#calendar-integrations)
    - [DATEV Integration](https://knowledgebase.memtime.com/en/integrations?hsLang=en#datev-integration)
    - [Project Management](https://knowledgebase.memtime.com/en/integrations?hsLang=en#project-management)
    - [Telephone Integrations](https://knowledgebase.memtime.com/en/integrations?hsLang=en#telephone-integrations)
- [🖥️ Guides for Admins](https://knowledgebase.memtime.com/en/%EF%B8%8F-guides-for-admins?hsLang=en)
- [🛠️ Troubleshooting](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#main-content)

    - [Microsoft Windows](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#microsoft-windows)
    - [macOS](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#macos)
    - [Linux](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#linux)
    - [Integrations](https://knowledgebase.memtime.com/en/%EF%B8%8F-troubleshooting?hsLang=en#integrations)

[![Chill listening crop-3](https://knowledgebase.memtime.com/hs-fs/hubfs/memtime-light-2x.png.png?width=133&height=24&name=memtime-light-2x.png.png "Chill listening crop-3")](http://www.memtime.com)

Knowledge Base

Copyright © 2026, Memtime GmbH