How Memtime Connects to Odoo Helpdesk Tickets

How it works in Odoo

Odoo Helpdesk tickets are always created within a Helpdesk Team. For time tracking to work on those tickets, the Helpdesk Team must have the "Timesheets" option enabled (found under Track & Bill Time in the team's settings).

When Timesheets is enabled, Odoo automatically links the team's tickets to a Project — either one the admin manually selects, or one Odoo auto-creates with the same name as the Helpdesk Team.

This means every Helpdesk ticket is always associated with a project in Odoo.

How it works in Memtime

To log time against help desk tickets, the option "Track the time spent on tickets" must be enabled in the helpdesk team settings.

This setting includes a field called "Project to which the timesheets of this helpdesk team's tickets will be linked".

This is how a project gets associated with the tickets. If no project is selected, Odoo automatically creates a project with the same name as the helpdesk team, and all tickets are linked to that project.

How to enable tracking for times spent on tickets

Step 1: Log in to Odoo and click on the Helpdesk module

Open your Odoo account and go to the section "Helpdesk".

Step 2: Go to the Helpdesk settings

Move your mouse over your help desk team so that the three dots (…) appear.

Click on those three dots, then select "Settings".

Step 3: Make sure that Track & Bill Time is enabled

This setting includes a field called "Project to which the timesheets of this helpdesk team's tickets will be linked."

This is how a project gets associated with the tickets. If no project is selected, Odoo automatically creates a project with the same name as the helpdesk team, and all tickets are linked to that project.