---
title: How Memtime Connects to Odoo Helpdesk Tickets
description: "Odoo Helpdesk tickets are always created within a Helpdesk Team. For time tracking to work on those tickets, the Helpdesk Team must have the \"Timesheets\" option enabled (found under Track & Bill Time in the team's settings)."
---

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# How Memtime Connects to Odoo Helpdesk Tickets

### How it works in Odoo

Odoo Helpdesk tickets are always created within a **Helpdesk Team**. For time tracking to work on those tickets, the Helpdesk Team must have the **"Timesheets"** option enabled (found under ***Track & Bill Time*** in the team's settings).

When Timesheets is enabled, Odoo automatically links the team's tickets to a **Project** — either one the admin manually selects, or one Odoo auto-creates with the same name as the Helpdesk Team.

This means every Helpdesk ticket is always associated with a project in Odoo.

### How it works in Memtime

To log time against help desk tickets, the option **"Track the time spent on tickets"** must be enabled in the helpdesk team settings.

This setting includes a field called **"Project to which the timesheets of this helpdesk team's tickets will be linked"**.This is how a project gets associated with the tickets. If no project is selected, Odoo automatically creates a project with the same name as the helpdesk team, and all tickets are linked to that project.

### How to enable tracking for times spent on tickets

#### **Step 1: Log in to Odoo and click on the Helpdesk module**

Open your Odoo account and go to the section "Helpdesk".

![](https://knowledgebase.memtime.com/hs-fs/hubfs/undefined-Apr-22-2026-02-03-43-7618-PM.png?width=670&height=268&name=undefined-Apr-22-2026-02-03-43-7618-PM.png)

#### **Step 2: Go to the Helpdesk settings**

Move your mouse over your help desk team so that the three dots (…) appear.

Click on those three dots, then select "Settings".

![](https://knowledgebase.memtime.com/hs-fs/hubfs/undefined-Apr-22-2026-02-03-42-8115-PM.png?width=500&height=567&name=undefined-Apr-22-2026-02-03-42-8115-PM.png)

#### **Step 3: Make sure that Track & Bill Time is enabled**

This setting includes a field called **"Project to which the timesheets of this helpdesk team's tickets will be linked."**

This is how a project gets associated with the tickets. If no project is selected, Odoo automatically creates a project with the same name as the helpdesk team, and all tickets are linked to that project.

![](https://knowledgebase.memtime.com/hs-fs/hubfs/undefined-Apr-22-2026-02-03-44-1507-PM.png?width=670&height=347&name=undefined-Apr-22-2026-02-03-44-1507-PM.png)

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