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Troubleshooting: DATEV orders are missing in Memtime

In this article, you will learn how to check your DATEV import settings in Memtime and which steps can help if orders are missing or not fully displayed.

1. Check Import Settings and Refresh the List

Note: This step can be performed by any user.


If DATEV orders are missing, first check your import settings:

  1. Open Memtime

  2. Click on the Project Management section

  3. Open the Settings Tab

  4. Check that the correct filters and settings for your DATEV EO Comfort integration are enabled sind

  5. Wait until the changes are saved

  6. Go to the Entities section and refresh the list


2. Searching in Memtime: Use Multiple Search Terms

Note: This step can be performed by any user.


If Memtime displays some orders but you are unsure if all are there, you can also use multiple search terms.

This means:

  • If an order is not found with a single search term, try using multiple terms at once

  • Example: Instead of searching only for “Muster,” try “Muster Januar” or “Muster 2025” for better results


If an order still cannot be found with multiple search terms, it usually means it was not imported or the import settings are incorrect.

3. Troubleshooting: Orders Missing or Incompletely Displayed

Note: Some steps in this section can only be performed by your IT support or Memtime admin.


If orders are still missing after checking the settings, follow these steps in order:

  1. Restart Memtime

  2. Restart the DATEV Arbeitsplatz program

  3. Log out and log in again with the API user in DATEV

  4. Restart the DATEV Connect API

  5. Re-authenticate the DATEV connection in Memtime

  6. Wait until all orders are imported

    Once the synchronization is complete, the spinning button will stop, and a notification will indicate that the synchronization is finished.



Afterwards, check if the orders are now displayed correctly.


4. Add a Service User for Memtime

Note: Some steps in this section can only be performed by your IT support or Memtime admin.


For optimal use of Memtime with DATEV, it is recommended to create a user for API access.

Here is the guide:

 

🔗 Set Up a Service User for Memtime

By using this user, you do not need to assign separate permissions for each individual user.

This directly affects how orders from DATEV EO Comfort are imported into Memtime. It allows all team members to use the integration as intended.


If the problem persists, please contact our support team at support@memtime.com and let us know which steps you have already performed.